Every effort is
made to staff 411 Travel Expert to answer all calls
personally.
Sometimes call volume may exceed
available Experts. In the spirit of providing
personalized service via telephone we do not use electronic
call filters or make you push a series of buttons on your
phone to direct your call.
Should you call
411 Travel Expert at a very busy time and do not speak with
a real person your call will go to our Voice Mail. We
make every effort to return calls within 10
minutes.
Your Voice Mail
message is our only notice you have called so Please leave a
Voice Mail message.
Basic Subscription
guarantee: In the
event your call during regular business hours is not
returned within a Maximum of 2 hours you will be offered a
refund for the current month's subscription
value (pro-rated for 3 month subscriptions) or a one
free month
renewal subscription.
24/7
Subscription guarantee: In the event your call is not returned
within a Maximum of 4 hours you will be offered a
refund for the current month's subscription
value (pro-rated for 3 month subscriptions) or a one
free month renewal subscription.
Only one refund or free month will
apply during a single month's time.
